Negative impacts of an organisation without a Human Resource Research Paper

Negative impacts of an organisation without a Human Resource Department - Research Paper Example According to Kirby (2007), issues such as recruiting the right people, rewarding them and having a succession plan in place is as critical for a small firm as for larger firms. This prompts the study of KSS Ltd that has been trying to manage things on its own. While the line managers are stressed in trying to fulfill the dual role imposed on them, the staff morale is low. Some have even threatened legal action. There is lack of coordination and communication between the staff and the management. In small firms, Kirby argues, the owner/managers hardly get to know the truth of what takes place at the workplace. They are told most often only what they want to hear. Besides, Whittaker and Marchington (2003) find that line managers can work in conjunction with HR practitioners and not by themselves. The argument is that if they shoulder dual responsibility, they may do so at the cost of the corporate goals and objectives. In addition, they may not possess the necessary skills and capabilities to handle the HR issues. This, possibly, is the reason which leaves the top management stressed thereby having a negative impact on the organization. This study would hence, benefit KSS Ltd in assessing the exact situation at the workplace. The outcome of the study would benefit several organizations that have raised doubts about the contribution of the HR department. The HR departments have come under pressure to show what value they add to the company and how they can develop more effective ways of working (Truss & Gill, 2009). A study into a hospital’s functioning by the authors revealed that line managers’ objectives need to redefined and they must be aware of the communication mechanisms that are available within the organization. Thus, the outcome of this study would help KSS understand the benefits of formal HR department. As of now, the line managers try to handle the HR issues but they would need to engage HR

Marketing Approach Case Study Example | Topics and Well Written Essays - 1500 words

Marketing Approach - Case Study Example It has achieved the desired loyalty for its brands in the market. In order to achieve product differentiation, it employs several methods including; branding, advertising, attractive packaging and promotion. The Company makes use of branding to give its products names and appearance which are unique. The Cola products have branded names for example Coca-Cola, Coke, New Coke, C2, C2 Cola, Coke Zero and Simple C2 which gives the consumers a variety of products to choose from. This has made consumers to have brand loyalty compared to other brands from competing companies. In any circumstances, Coca-Cola products can be identified easily through the unique trademark. This trade mark protects the products from being sold to consumers illegally. The trademark has also made product marketing easier since it is uniquely simple for customers to remember than most brands of the same nature from other companies. Advertising is also another method that the company uses uniquely to constantly inform the customers about the importance of purchasing the products. Through advertisement, the company informs customers of the unique characteristics of its products such as improved quality, reduced prices e. t. c. It uses creative slogans to impress the consumers, encourage and instill confidence in them in regard to the products. These slogans include; "Things Go Better with Coke", "Stop here for a Coke", "The favorite drink for ladies when thirsty, weary, and despondent" and others like "Quench your thirst with Coke". Television and radio advertisements have been in use for a long time. They are uniquely presented in order to enhance remembrance in the consumers. Advertisement campaigns have also been held world wide especially the one which strikingly targeted for the youth dubbed "Things Go Better with Coke" and "I'd Like to Buy the World a Coke" involving some popular musicians who modified son gs for the name Coke to feature in them. These were largely used in radio and television commercials and were largely successful. Attractive packaging is another unique feature of the company's products. It uses an array of bright colors which are distinctive and attractive to the customers. This makes the company's products to be easily recognized by consumers especially when arranged on the shelves of supermarkets or in a fringe. At the same time, the retailers are usually supplied with refrigerators for packing Coca-Cola products. This was one of the unique features which created a notable difference between these products and those of other companies especially where the demand for cold drinks is usually high. Few of the competing companies had such creativity until recently. The crates and the vehicles used to transport the products have a characteristic red color with a sign of Coca-cola prominently appearing on part of the outer surface. More over, there are retail containers which are usually positioned at strategic positions where demand for refreshment is high. These containers are usually painted in the unique color. Recently, the company has developed huge retail container

Case Study of Eruption Cysts

Case Study of Eruption Cysts Eruption cyst not uncommon: A series of three cases Abstract Aim: Presentation of three clinical cases with an eruption cyst Background:  Eruption cysts are rarely seen benign cysts most commonly encountered on the mucosa before the tooth eruption Case description: In two patients, eruption cyst occurred in the maxillary arch and in one patient it foundin the lower arch. The three eruption cysts were found with the permanent teeth. Surgical treatment was done in all three cases and tooth erupted in normal pattern Conclusion: Eruption cyst requires surgical interventionwhen patient experiences any hurt, bleeding or when they get infected and face unesthetic appearance. Surgical excision requires to relive the child from discomfort. Clinical significance: Knowledge about occurrence of eruption cyst, a rare developmental eruption disturbance is very essential to provide the correct diagnosis and treatment Key words: Benign cyst, eruption cyst, surgical excision INTRODUCTION eruption cysts are rarely encountered benign soft tissue lesions seen on the mucosa before the tooth eruption takes place. Some authors belived them as either dentigerous cysts or follicular cysts. However, they are categorized as separate lesions as they seen only in soft tissue. The pathogenesis behind the development of this cyst is not known. One author has found trauma, infection and deficient space for eruption as main etiological factors for their occurrence based on the retrospective study of their 36 cases. It appears to be to arise from the separation of the epithelium ffrom the enamel of the crown of the tooth due to an accumulation of fluid or blood in a dilated follicular space. The exact etiology of occurrence of eruption cyst is not clear. Aguilo et al.3 in their retrospective clinical study of 36 cases, found early trauma, infection and the  deficient space for eruption as possible causative factors. It seems to be toarise from the separation of the epithelium from the enamel of the crown of the tooth due to an accumulation of fluid  or blood in a dilated follicular space literature search shows low prevalence of these cysts. The reason behind low prevalence could be attributed to the fact of being them considered as dentigerous cysts by many investigators  in addition to this only few reports show the definitive diagnosis of these cysts using biopsy since they are benign lesions This may also suggest that either the eruption cyst is an unusual lesion or it is an accepted local disturbance that is associated with the eruption of many teeth. The clinicalsignificanceof low prevalence may also be due to the factthatmost often the dentist sees only symptomatic eruption cysts and the majorityresolves unnoticed CASES DISCRIPTION We hereby report three cases of eruption cyst who reported to the Out Patient Department of  Pedodontics and preventive dentistry, College of Dental sciences, Davangere, India  Case No A12-year-old  male child along with his parents reported with the  chief complaint of bluish black swelling on the gums in the front region of the upper jaw [Figure1a]. History of the case revealed lesion started appearing weeks back as translucent swelling over normal mucosa and it increased to its present size.  The color of the  lesion also slowly changed from its normal red mucosa to the present bluish black colorone week back No fluid  discharge or any other associated symptoms were associated. The general physical examination of the child showed no abnormalitiesExamination of the oral cavity revealed that the child was in the mixed dentition stage.  Soft tissue examination did not show any abnormalities except, the presence ofswelling on the buccal gingiva with respect to unerupte d 11, not extending to palatal surface. Clinically the lesion as bluish-black, circumscribed, fluctuant swelling that measured approximately 1 x 1.5 cm in diameter and was very soft inconsistency. The mucosa was smooth and no ulcerationor bleeding was present Case No An 8-year-old female patient reported with the chief complaint of non erupting upper front tooth along  with a swelling in upper anterior region Figure  1b]. Lesion started appearing 6weeks back as translucent swelling over normal mucosa and it slowly increased to  reach present size. It associated with dull aching pain on mastication.  The general physical examination of the child showed no abnormalities.  Examination of the oral cavity  showedthat the child was in the mixed dentition stage. All the permanent 1st molars had completely erupted and allcentral incisors except were erupted. Swelling measured approximately 1x 1 cm in diameter and was very soft and fluctuant and slightly bluish in color. The was smooth with no ulceration or bleeding Case No A 7- year-old boy reported with the chief complaint of swelling inlower left back tooth region [Figure 2a]. Lesion started appearing 3 weeks back translucent swelling in the region of unerupted left permanent first molarand it slowly increased to its present size.  Examination of the oral cavity revealed that the child was in the mixed dentition stage. All the permanent 1st molars had completely erupted  except mandibular left molar Swelling measured approximately 2 x 2.5 cm in diameter and was very soft and fluctuant with bluish color. In this case too, the overlying smooth with no ulceration present Radiographic examination Case 1 showed presence of 11, case 2 showed presenceof 21, case 3 showed presence of 36 in the stage of eruption and involvement or any radiolucency surrounding this tooth.Based on clinical and radiographic examination, the lesions were diagnosed as eruption cyst associated with 11, Treatment The clinical condit ion was explained to the parents and they were advised to observe the swellings for another 2 weeks as it may rupture on its and may notrequire any surgical intervention. Patients reported after 15-20 days. In all three cases, the swelling was not resolved and complained of discomfort associated with swelling while chewing food. The surgical procedure was explained to the parents and consent was obtained for the same. A blood investigation was carried out before the procedure.In first two patients,the treatment included incising the eruption cyst with BP bladeno.15 and draining the contents of the cyst. A window was cut leading to the exposureof 11 and 21. In third patient as little big with thick mucosa overlying, the superficial part present over 36 was excised completely and it was sent for histological examination. content of the cyst was drained completely. Post operative instructions were given in all patients [Figure 1c, 1d and 2b]. The case 1 and case reviewed after one month and a normal eruption pattern was observed [Figure 1e, 1f]. In addition of surgical excision of cyst in case 3, pulp for 74, cementation of modified distal shoe with intra-mucosal extension was cemented to guide the eruption of 36 [Figure 2c] and reverse crown and loop space maintainer cementation was done to prevent the mesial migration of 46. Case reviewed after 2 and 4 weeks and a of 36 was observed [Figure 2d and 3a]. After 3 month, when complete eruption of 36 was observed, distal shoe appliance was replaced and loop space maintainer [Figure 3b Microscopic examination: Haematoxylin and Eosin stained section from case No. 3 revealed, stratified squamous parakeratinized epithelium with areas of acanthosis. Connective tissue was moderately fibrous with areas of extravasated RBCs, few blood vessels and chronic inflammatory cell infiltrate of plasma cells and lymphocytes. Few inactive odontogenic rests was also seen in the connective tissue DISCUSSION on clinical examination eruption cysts appears as aelevated dome shaped swelling more commonly encountered on the mucosa of the alveolar ridge. On palpation these lesions feel soft in consistency and the surface colour usually appears as bluish, purple to black or transparent color  on clinical examination eruption cysts appears as aelevated dome shaped swe lling more commonly encountered on the mucosa of the alveolar ridge. On palpation these lesions feel soft in consistency and the surface colour usually appears as bluish, purple to black or transparent color. It  raised Clinically, eruption cyst appears as a dome shaped raised swelling in the mucosa of the alveolar ridge, which is soft to touch and the color ranges from transparent, bluish, purple to blue-black.2 Inall three presented cases here, the  color of the cyst ranged from reddish black to bluish  Eruption cyst found to appear more in the upper arch compared to lower and commonly involving anterior teeth.to be more prevalent in the maxillary archinvolving anterior teeth. Eruption cyst associated with molars and premolars is very rare. Nagaveni et al.,5 reported development of this cyst in relation to mandibular first premolar which is a rare finding on radiographic examination it is difficult to differeciate between the cystic space of eruption cyst. The reason could be the presence of both the cyst and tooth in the soft tissue. In case of dentigerous cyst we can appreciate anunilocular radiolucent region in the shape of a half moon on the crown of a non-erupted tooth. 2on h istological examination the eruption cysts shows the similar microscopic features of the dentigerous cysts which consists of connective fibrous tissue covered by a fine layer of non-keratinized cellular epithelium.  Ã‚  area It is difficult to distinguish the cystic space of eruption cyston radiographbecause both the cyst and tooth are directly in the soft tissue  in contrast to dentigerous cyst in which a well-defined  unilocular radiolucentarea is observed in the form of a half moon on the crown of a non-erupted tooth.2Histologically,the eruptioncyst presents the same microscopic characteristics as the dentigerous cyst, with connective?brous tissue covered with a fine layer of non-keratinized cellular epithelium.2 On histologic examination of tissue excised from case no. 3 showed stratified squamous parakeratinized epithelium with focal areas of acanthosis, chronic inflammatory cells and few inactive odontogenic rests in connective tissue  most of the times, the eruption c ysts do not need any treatment and they resolve on their own. 4,7 surgical treatment is required when they show bleeding, infected, hurts the patients or esthetically unpleasing. 2,8 Treatment is done to give relief from the discomfort resulting from the eruption cysts. The treatment involves simple excision or excision of the overlying tissue to expose the crown and draining the fluid is carried out in cases where the underlying tooth is not erupting or when the cyst is increasing in size. Mostly, the eruption cysts do not require treatment and majority of them disappear on their own.4,7 Surgical intervention is required when they hurt bleed, are infected, or esthetic problems arise.2,8 Treatment has to be performed in order for the childto be relived from discomfort arising lesion.Simple incision or partial excision of the overlying tissue to expose the crown anddraining the fluidis indicated when the underlying tooth is not erupting or the cyst is enlarging advanced imaging techniques like the diode laser system is an excellent equipment for the management of eruption cyst. The advantages include elimination for the need of local anesthesia in majority cases.9 As a result the occurrence of possible complications, toxicity and allergic reactions are avoided. This diode laser has bactericidalcoagulative effects. In addition to this one can appreciate mild bleeding and better visualization of the working area as compared to conventional scalpel method of treating erupti on cysts. 10 In thepresented 3 cases, we used scalpel for incising or excising the lesion as we did not have access to the laser therapy in our department. The diode laser system is an excellent toolfor management of eruption cyst,since it eliminates the need for local anesthesia in most cases Painless character of laser has been attributed to its transitory anesthetic effect due to the blocking of the  nerve conduction in Na/K pump.9 The patient is comfortable, not noticing the sensation of vibration or observing the contact of the laser handpiece with the mucosa.4As of local anesthesia is not used, the possibility of complications, toxicityand allergic reactions are eliminated. The diode laser has bactericidal coagulative effectsalso.Compared with conventional scalpel there is mild bleeding and better visibility of working areawith use of laser.10 In the presented 3 cases, we used scalpel for incising or excising the lesion as we did not have access to the laser therapy in our institution. Conclusion: Eruption cyst requires surgical intervention when they hurt, bleed, are infected, or esthetic problems arise. Treatment has to be performed in order to relive the child from discomfort. Clinical significance: Knowledge about occurrence of eruption cyst among clinicians is very essential to provide the correct diagnosis and treatment.

The United States’ Lack of Mental Health Care Essay -- United States, h

About 75-80 million people in the United States are mentally ill to some extent (For the Mentally Ill, Finding Treatment Grows Harder). Many people are unaware of the treatments for the mentally ill and how few resources are available. Yes, if society looks from where society has come with the development of treatments, it has come a long ways. There is still more knowledge to be uncovered to ensure the United States gives the mentally ill care equal to what the United States gives the physically ill. Even though research has advanced immensely in the understanding of sanity vs. insanity, the United States needs to do more for those who are mentally ill through diagnosis and aid. â€Å"Mental illness refers to a wide range of mental health conditions — disorders that affect your mood, thinking and behavior† (Mayo Clinic). Mental disorders can happen many times through one’s life, but mental illness is classified as an ongoing problem with the symptoms that can affect the ability to perform normal day to day tasks (Mayo Clinic). Many people look at those afflicted with mental disorders as being crazy or clinically insane, while the reality is a problem many people live with on a daily basis with help from medications, psychologist visits, family, friends, help groups, and many other support systems. The lack of support available to mentally ill patients, the more that will refuse treatment and refuse to find help for their disorders. Many people who were born with mental disorders grow up knowing they have a problem, but people who develop them later in age don’t understand how to cope with it. In prehistory, the idea of a mental illness was challenging to comprehend. The people of these ancient times thought it was magical spirits o... ..."10 Mind-Boggling Psychiatric Treatments." Mental Floss http://mentalfloss.com/article/31489/10-mind-boggling-psychiatric-treatments Fields, Gary. "For Mentally Ill, Finding Treatment Grows Harder." Wall Street Journal 16 January 2014. http://online.wsj.com/news/articles/SB10001424052702304281004579218204163263142 Mayo Clinic. 2014. 18 March 2014 http://www.mayoclinic.org/diseases-conditions/mental-illness/basics/definition/con- 20033813 Society, British Psychology. Recent Advances in Understanding Mental Illness and Psychology Experiences. Leicester, 2000. http://www.schizophrenia.com/research/Rep03.pdf Thompson, Marie L. Mental Illness. Westport: Greenwood Press, 2007. University, Harvard. "The Prevalence and Treatment of Mental Illness Today." November 2005. http://www.health.harvard.edu/newsweek/Prevalence-and-treatment-of-mental-illness- today.htm

Poetry Essay Essay

Vocabulary: Winds – takes a twisting route â€Å"to have many bends and twist† Aches – to hurt with a dull pain â€Å"to feel a continuous dull pain† Belch – to burp noisily â€Å"to let air come up noisily from your stomach and out through your nose† Strummed – to sweep fingers over a stringed instrument â€Å"to play a guitar or similar instrument by moving your fingers up and down across the strings† Brow – is a person’s forehead â€Å"the part of the face above the eyes and below the hair† Drenched – to be soaked through â€Å"to make something or somebody completely wet† â€Å" † Hornby, A.S. ed 2010. Oxford Advanced leaner’s Dictionary of Current English. 8th Edition: Oxford University Press My Notes: The poem is a free verse there is no punctuation; it describes the anxious thoughts of a teenaged boy who does not know what tomorrow will hold. The title of the poem includes the words â€Å"June 16th. † This date is a very significant date in the history of South Africa, as Youth day is commemorated and celebrated on this day. It goes back to the time in South African during the Apartheid regime. On June 16th 1976 thousands of students marched in the streets of Soweto to protest against Bantu education, which limited the level of education to most South Africans. There was an angry youth crowd fighting against and angry government and this resulted in the police killing two hundred young people and injuring hundreds more. This poem is therefore a good poem as it reflects how the people felt during this time in history and it also reflect where we come from as a nation and how the youth can play such an important role in changing an entire history of a country. Critical analysis on the poem: A young man’s thoughts before June the 16th, by Fhazel Johennese. To me â€Å"A young man’s thoughts before June the 16th†, written by Fhazel Johennese is quite a good poem. I must admit I had to read it quite a few times before I started to understand it. Although it is a short poem, the style is simple and the writer gets straight to the point. I understand that the poem is about a young man who is about to go and fight for his rights in South Africa, but I feel that he would rather be somewhere else. I like the poem, it is not difficult to read and you can feel the emotions of the young boy through the words written in the poem. He is anxious about what tomorrow will bring and just wants to be a normal young person. He longs for his mother and wants to spend time with his friends and he knows that he will probably die. In this poem, Fhazel Johennesse is placing himself in somebody else’s shoes (this person knowing that he was going to die as a result of the march of June the 16th). Therefore he is not the narrator of the poem but rather a character which will result in his death. The poet uses words like â€Å"I, me and my† which make the poem very personal and you can imagine the young man going through all the emotions that he is going through. The poem can be seen both as literally and figuratively therefore making the reader or narrator enjoy how the poem has been described. In the literal sense, the person in the poem is going to march, â€Å"travel on a road† (line 1) on June the 16th. There is a use of alliteration which occurs by the use of the phrase â€Å"broad belch of beer† (line 7). However figuratively, the â€Å"march† is the journey, the struggle, against apartheid for a better tomorrow. The speaker slows the poem down when reading it because of the repeated alliterations, this make the poem full of sadness. In the last line the poet writes that his sunset is drenched with red. This symbolises that there is going to be a lot of lives lost and their blood will be spilled all over the place. The poet uses a lot of literary devices in the poem: Firstly the whole poem is written in small letters. This shows that the person in the poem feels inferior and does not think highly of himself. Also there are no punctuation marks used in the poem, the lines just go on and on. This emphasises the fact the he is in an on-going struggle that just goes on and on. His thoughts, â€Å"his sweet memories of (his) youth† are unstoppable. He thinks about the important things like his family and friends, despite his trials and tribulations. â€Å"The Friday nights†¦with a broad belch of beer† (alliteration in line 6 and 7) for example, were important to him. His thoughts run onto the next line and maybe death will ultimately make his thoughts break. The lines of the poem are long and because there are no punctuation marks in this poem, one does not know when to pause because of this. This therefore makes the poem to be slow paced and makes you think of a sad song, sung at funeral. This emphasises that the poem could be some kind of a tribute to one of the young men who died on June 16th. In the poem we also read about the â€Å"my heart aches for my mother†¦Ã¢â‚¬  (line 5) and â€Å"sweet memories of my youth† (line 4). This makes me think that he must be very young and if he had the choice he would rather be somewhere else instead of facing death. When we read a poem such as this it makes us realise that many people old and young alike have died to make a difference in South Africa. On June the 16th we should remember what so many young people stood for and even gave their lives for. In the poem all that the young man wants is for someone to remembers and to tell others the story of what happened on June the 16th, so that those of died did not die for nothing. BIBLIOGRAPHY * Hornby, A. S. ed 2010. Oxford Advanced leaner’s Dictionary of Current English. 8th Edition: Oxford University Press * Ways of knowing: Fiction, Poetry and Drams, Tutorial letter EED102G/101/3/2012.

Quality Service Literature

a. ) Local Literature b. ) Foreign |Literature Parasuraman et al. (1985) argued that evaluation of service quality is difficult as compared to physical goods. Physical existence of goods facilitates the customers to buy them due to its aesthetic characteristics. Services are considered as intangible because we are unable to see, touch or feel them (Hoffman and Bateson, 2002). Hanson (2000) suggested that service quality shows the organization's ability to meet customers' desires and needs.So organization must improve their services to meet the customers' wants and requirements. It is found that customers' perception of service quality is very important for managers to compete in the market (Hoffman and Bateson, 2002). Morre (1987) identified that concentration on service quality leads to differentiation that enhance the competitive position of the organization for long term benefits. Service quality and customer satisfaction became core issues for the successful survival of any servi ce organization.Service quality is considered very important indicator towards customer satisfaction (Spreng and Machoy, 1996). Service quality got popularity among professionals and academia due to increased competition. It contributes a lot to gain competitive advantage to maintain long-term relationship with customers (Zeithmal et al. 2000) Asubonteng et al. (1996) defined service quality as the difference between customers' expectations about the service before its use and their perceptions after receiving the service.Quality factors vary from one to another in reference to the importance and their impact on the satisfaction level of the customers. It was found that specific activities like increasing the speed of processing information have resulted in delighted customers. Similarly, improvement in the reliability of equipment lessened dissatisfaction (Johnston, 1997). However, it was reported that service quality is the subjective comparison between what the customers require and what they actually get (Gefan, 2002). . ) Local studies d. ) Foreign studies There are two perspectives regarding service quality i. e. one is European and other is Americans. European researchers concentrate on functional and technical aspects of services having a keen analysis of organization's image (Gronroos, 1982, 1984; Lehthinen and Lehthinen, 1982). They focus on three dimensions of service quality to measure the performance of any product by considering functional quality, technical quality and corporate image.Service quality is defined as a discrepancy between expected and perceived service. It is said that service quality is the outcome of customers' comparison between expectations and performance (Gronroos, 1982). The Americans' perspective is concentration on functional quality to measure the performance of services (Parasuraman et al. 1985, 1988, 1991; Kang and James, 2004). They investigated the service quality of different industries by dividing the service qualit y into five dimensions: tangibility, reliability, responsiveness, assurance and empathy.Firstly, they identified ten dimensions but finally service quality is refined to five dimensions (Parasuraman et al. 1985, 1991). Ibanez et al. (2006) investigated service quality dimensions and found a significant effect of service quality on satisfaction in Spain. In another study, a conceptual framework to measure service quality from the customer's perspective is empirically tested for convergent validity, uni-dimensionality and reliability (Saravanan and Rao, 2007). e. ) Relevance of the presence